Florida Tag Renewal: A Chaotic Experience For The MotoristsSeptember 1st, 2009 - 8:49 pm ICT by GD
By Madhuri Dey
According to the sources, thousands of motorists faced long cues and frustrating delays at driver license and tag renewal offices on Monday. Monday was the last day to beat the scheduled fee increases that had been imposed by the Legislature.
Sources revealed that the computers at the Department of Highway Safety and Motor Vehicles reportedly crashed on Friday thereby creating a chaos among the commoners. Even on Monday, the pc’s were either running slow or were down completely till Monday. “We are still experiencing intermittent slowdowns and stoppages. The funnel is only so big and we are trying to pour as many people through it as fast as we can,” said department spokesman Dave Westberry.
Florida witnessed chaos all over as the motorists vented their anger due to the considerably large amount of time taken regarding the renewal of their license and tags.
According to the reports, on Friday the technicians logged 873,821 attempts to get through the department’s “virtual office” in order to help out the public to carry out the transactions online. The plan backfired thus resulting in the mass clogging, thereby slowing down the entire process. “We are doing everything that we possibly can. The systems are old and they are not equipped to handle this type of an increase,” said Westberry.
According to the spokeswoman Ann Nicotula, by mid-morning customers flocked in numbers and filled every seat that was available at a renewal office in the department’s Tallahassee headquarters. The average waiting time for a customer was 30 minutes. Many were left stranded clueless, as most of the computers failed to operate properly.
It was indeed an “experience” for the motorists that they would want to forget.
Tags: chaotic experience, commoners, cues, department of highway safety and motor vehicles, department spokesman, dey, driver license, fee increases, florida tag renewal, funnel, highway safety, madhuri, monday monday, motorists, spokeswoman, stoppages, tallahassee headquarters, virtual office, waiting time, westberry