Oberoi Trident offer full help to guestsNovember 28th, 2008 - 5:53 pm ICT by IANS
Mumbai, Nov 28 (IANS) The management of the Oberoi Trident Friday assured full help to their guests who have been displaced due to the terror strikes in the city.”Our attempt will be to assist you as best as we can,” the management said in a statement.
In the case of the Trident building, which was specifically targeted, the statement said: “The police and government authorities have allowed us access to the hotel. We were granted permission to begin evacuating guests from the hotel at 10. a.m. today (Friday).
“Staff of the hotel, accompanied by personnel from the security forces, have been proceeding from room to room and escorting guests to the lobby level of the hotel.
“From there the guests are being led to a nearby facility where first aid and counselling is being offered. Representatives from several consulates are also present to extend assistance.
“After details of each guest are confirmed, our staff is taking them to other hotels in the city where arrangements have been made for their stay,” the statement said.
“This process is likely to take time as we are going room to room, one floor at a time,” it added.
In the case of the adjacent Oberoi, which was not targeted but shares common facilities with the Trident, the statement said: “The hotel remains cordoned off by the police and government authorities.
“Therefore, we continue not to be allowed access to the hotel and are unable to communicate with guests and staff that may be inside the hotel.
“Our staff that is stationed outside the hotel is on standby. Immediately upon receiving an indication from the authorities that we may access the hotel and begin evacuating guests, we will be in all readiness to do so,” the statement added.
In the case of both hotels, the statement offered common telephone numbers - 011-2389 0555 or toll-free 1-800-11-2122 for guests and others who may wish to contact the management.