Courier company fined for poor service

March 1st, 2008 - 4:45 pm ICT by admin  

New Delhi, March 1 (IANS) A courier company has been fined Rs.150,000 for poor service after it lost a package containing share certificates of a consumer in Kerala. The National Consumer Disputes Redressal Commission fined Blaze Flash Couriers Pvt Ltd, Kozhikode, after it failed to courier the packet to the destination, causing loss to the consumer.

Rohit Poladiya, partner at Mahavir Enterprises, Kozhikode, sent a package containing share certificates March 7, 1992, to be delivered at Mumbai through the courier firm.

But the package did not reach the destination. Poladiya was told the package was missing. On March 28 he received a letter from Blaze Flash Couriers, stating that they were unable to locate it.

According to the complainant, he had informed the firm that the package contained shares worth Rs.300,057 and instructed them to take extra care. But Blaze Flash claimed that they did not know about the contents.

Poladiya then approached the Kerala State Consumer Disputes Redressal Forum and demanded Rs.250,000 as compensation from the courier company.

Blaze Flash challenged the court’s order in the National Consumer Commission, arguing that the complainant was equally responsible for the loss of the packet as he should have informed the firm about the contents or should have got it insured to avoid damages.

The company in its appeal also said that had the complainant declared the value of the packet, they would have charged extra and taken special care. The company had collected only the charge for an ordinary packet.

“If the value of the package was about Rs.300,000, the courier company was supposed to take care and insured the package. Seen in this light, the company has also contributed towards the loss of the package by not getting it insured,” Justice S.N. Kapoor and Justice B.K. Tamini said while fining the company and pulling up Poladiya as well.

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