Citizen facility centres to come up in Delhi’s 272 wardsJanuary 13th, 2009 - 8:55 pm ICT by IANS
New Delhi, Jan 13 (IANS) The Municipal Corporation of Delhi (MCD) Tuesday announced it would set up citizen facility centres in each of the capital’s 272 wards to receive complaints about civic issues.According to the MCD, citizens will be able to lodge complaints about sanitation, cleanliness, road repair, water logging, felling of trees and other issues at the centres and “prompt” solutions would be delivered.
The complaint received at these centres will be sent to the officials concerned to be redressed.
Each centre will be equipped with a computer that will be connected to main server at the MCD office.
The process often takes a long time before the complaint is even looked at by the officials concerned.
“The Municipal Corporation of Delhi will set up Nagrik Suvidha Kendras (citizen facility centres) in each of its 272 wards. These will be equipped with computers and telephones and will act as a centre point for civic services being provided to citizens at the ward level,” said Vijender Gupta, who heads the MCD’s standing committee.
He noted that these centres will be closer to the residences of citizens, helping them to lodge their complaints relating to MCD more easily.
The decision to set up the centres was taken during a special committee meeting discussing the MCD budget for the next fiscal.
“A senior officer will monitor the complaints regularly and ensure that prompt action is taken on the complaints,” Gupta added.
Officials of the engineering department, sanitation department and horticulture department of the MCD will also be made available at these centres, he said..
“These Nagrik Suvidha Kendras (centres) will be set up in a phased manner and will start functioning shortly,” K.S. Mehra, the municipal commissioner said.