BPO exports grow 21.4 percent

September 7th, 2008 - 1:43 pm ICT by IANS  

New Delhi, Sep 7 (IANS) India’s third party business process outsourcing (BPO) services exports in 2007-08 grew 21.4 percent to Rs.264.23 billion, up from Rs.217.60 billion in the previous fiscal, according to a new study.In dollar terms, the growth was even more impressive at 36.6 percent to $6.6 billion, up from $4.8 billion last fiscal, said the study by Dataquest, the flagship publication of the CyberMedia group.

The magazine, which ranks the top 20 BPO firms in India, once again ranked Genpact as the No. 1 export revenue earner with revenues of Rs.26.59 billion, up by 19.8 percent from Rs.22.20 billion that the company earned last fiscal.

Aditya Birla Minacs, the second ranking revenue earning company last fiscal, maintained its rank this year as well. Its revenues grew 3.1 percent to Rs.15.63 billion up from Rs.15.16 billion last fiscal.

Apart from these two top rankers, the other companies that managed to maintain their ranks this year were Wipro BPO and HCL BPO.

Wipro BPO maintained its 7th rank by growing 22.7 percent to Rs.11.47 billion up from Rs.9.35 billion last fiscal.

Similarly, HCL BPO maintained its 10th rank by growing 18.1 percent to Rs.8.8 billion up from Rs.7.45 billion last fiscal.

TCS BPO improved its ranking from 4th last fiscal to 3rd this fiscal by growing 38.6 percent to Rs.13.64 billion, up from Rs.9.84 billion.

In terms of rankings, the most dramatic improvement has been achieved by Intelenet Global which has moved up six places to come into the top 20 at rank 15. Last fiscal at rank 21 it was not in the list at all.

Intelenet Global has grown a whopping 128.1 percent - the highest among the top 20 - to Rs.6.57 billion up from Rs.2.88 billion last fiscal.

The other companies to have improved their rankings this year were Infosys BPO which moved up four places to rank eight from rank 12 last fiscal.

Its revenues grew 49.3 percent to Rs.10.02 billion up from Rs.6.71 billion last fiscal.

Firstsource Solutions moved up three places to rank six from rank nine last fiscal by growing 45.7 percent to Rs.11.64 billion against Rs.7.99 billion last year.

WNS Global Services and Mphasis were the other two companies to have improved their rankings. Both moved up one place to 5th and 19th respectively.

Two companies - Aptara and Evene4e - moved out of the top 20 rankings. They were ranked 18th and 19th last year.

Their places have been taken by Accenture India - an absolutely new entrant - and Intelenet Global.

Among the sliders, Cambridge Solutions slid the most to rank nine from rank five last fiscal. In fact, it was the only company that showed negative growth of 10.3 percent with revenues coming down to Rs.8.97 billion from Rs.10 billion last fiscal.

Covergys India fell three ranks from eight to rank 11. Its revenues, however, just managed to show positive growth of 2.5 percent to Rs.8.78 billion from Rs.8.57 billion last fiscal.

VCustomer too slid three ranks to 18 from 15 last fiscal. Its revenues grew 9.5 percent to Rs.4.85 billion from Rs.4.43 billion last year.

24/7 Customer also slid three ranks to 20 from 17 despite growing 17.3 percent to Rs.4.06 billion from Rs.3.46 billion last year.

IBM Daksh, Aegis BPO, EXL Service and HTMT Global all slid by one rank this year compared to last year.

The top 20 companies accounted for 74.2 percent of the total industry revenue down from 77.4 percent in the last fiscal.

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