Scot call-centre workers fear job outsourcing to India

May 29th, 2008 - 2:04 pm ICT by admin  

London, May 29 (ANI): A leading business services firm in Scotland has announced that it is relocating more than 300 of its jobs to India.

Capita said that it had already circulated a formal notice among its staff, intimating that their jobs were at risk of redundancy.

The company, however, expressed confidence that many of the workers would be redeployed, and that their staff could apply for new jobs in the company.

However, that would mean a transfer to Glosgow from England.

It said that its site in Wythall, Birmingham, was being closed, and, as a result, about 375 positions were expected to be moved to Glasgow, where a call centre and centre of excellence would be set up.

Consequently, said a spokeswoman for Capita, the current 302 administrative positions in Glasgow would have to be relocated to Mumbai in India.

“In January, Capita advised all 375 roles in the Wythall site would be relocated either to Glasgow, Mumbai, or another Capita site. Further consideration has been given to the roles currently operating from the Glasgow site to create accommodation to accept the transferring work from Wythall, the Scotsman quoted her as saying.

“As a result, 302 administrative roles will be relocated to Mumbai, and today the Capita employees currently filling those roles have been given formal notice that their jobs are at risk of redundancy. We intend to redeploy as many employees as possible within the Capita Group and are confident of our ability to do so,” she added.

Capitas announcement has not gone down well with the Unite union, which describes it as a “bitter blow” for workers.

“The offshoring of this work to India will be a bitter blow for the workforce in Glasgow, who now face very unfair and arbitrary redundancy selection criteria, Graham Goddard, the Unite deputy general-secretary, said.

“Unite will now be having discussions with our members in order to assess our next steps,” he added. (ANI)

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