Watchdog asks mobile operators to curb call dropsFebruary 6th, 2009 - 4:36 pm ICT by IANS
New Delhi, Feb 6 (IANS) India’s telecom watchdog has asked mobile telephony operators to prevent network congestion and ensure calls by subscribers do not get disconnected abruptly. Taking note of complaints regarding what are called “call drops”, the Telecom Regulatory Authority of India (TRAI), has written to telecom operators to ensure deficiency in service does not inconvenience subscribers.
It said consumers also suffer monetarily because of call drops.
In India, calls are charged on a minimum of 60 seconds pulse rate. If a call gets disconnected, for instance after three seconds, the customer still has to pay for the entire minute.
“Independent verifications of the quality of service of cellular mobile telephone networks carried out by the authority in the past confirm the validity of complaints,” TRAI said in its letter.
“The authority sincerely expects that your enterprise take necessary steps to reduce the incidences of call drops in the network and also to provide to the authority by Feb 28, 2009 the measures taken to improve voice quality and drastic reduction in call drop rate,” it added.
Home Minister P. Chidambaram had recently raised the issue of call drops with Bharti Airtel chairman Sunil Mittal during a function as to why he was experiencing constant disruptions while making or receiving calls on his mobile phone.
“When will calls not drop in Lutyen’s Delhi?” Chidambaram, who held the finance portfolio at that time, had asked Mittal at an awards function.
- Regulator mulls penalty for poor telecom services (Lead) - Feb 06, 2009
- TRAI to disconnect individual numbers making pesky calls, messages - Nov 04, 2011
- No outstanding dues to BSNL: Telcos - Sep 10, 2011
- TRAI to float consultation paper on priority call routing - Nov 08, 2011
- No more pesky calls, messages from Sep 27: TRAI - Sep 05, 2011
- BSNL's disconnection threat illegal and coercive: Private operators - Sep 13, 2011
- Better 3G services: the wait could be longer - May 29, 2011
- Maintain quality of service: TRAI to operators - Mar 26, 2012
- Ensure transparency in tariff ads, TRAI tells operators - Mar 26, 2012
- Government disconnects 51,000 telephone connections - Aug 17, 2012
- TRAI launches consumer portal, to track complaints - Apr 30, 2012
- Airtel ranked best operator by Nigerian telecom regulator - May 11, 2012
- Over 130 mn subscribers opt for do not call registry - Sep 02, 2011
- Mobile number portability will improve quality of service (Comment) - Nov 28, 2010
- Pesky SMSs again - via new routes - Nov 06, 2011
Tags: disruptions, drastic reduction, finance portfolio, home minister, incidences, india calls, mittal, mobile operators, mobile telephone networks, necessary steps, network congestion, p chidambaram, pulse rate, quality of service, telecom operators, telecom regulatory authority, telecom regulatory authority of india, trai, verifications, voice quality