Commuters can now call Delhi Metro for complaints
December 23rd, 2008 - 6:39 pm ICT by IANS
- New Delhi, Dec 23 (IANS) The Delhi Metro Rail Corporation (DMRC) has started a 24-hour online customer care cell to cater to public queries and complaints. “Commuters can now call on the number 128128 to register their complaints and suggestions. The number has caller ID and recording facilities. The concerned officials are immediately informed about the complaint to ensure that a quick solution is provided,” said Anuj Dayal, spokesperson DMRC.
The online customer care cell has been opened at Delhi Metro’s Shastri Park depot and can answer calls pertaining to train timings, feeder bus services, security and safety issues and Metro routes.
“The service would be of special benefit to the physically challenged commuters who can call on this number and seek assistance from the Metro staff by informing in advance which Metro station they would reach so that they can be helped,” Dayal added.
Delhi Metro provides wheel chair facility to old and physically challenged commuters at all Metro stations. On an average, 149 physically challenged people and 78 blind commuters use the Metro system daily, according to the DMRC.
The Delhi Metro recently recorded its highest number of commuters - 950,000 on a single day. On an average, it is carrying about 800,000 commuters everyday.
“In the wake of increasing number of commuters and the scheduled opening of many new corridors in the coming year, the online customer care cell is expected to be of great help to the commuters,” Dayal said.
Sphere: Related ContentRelated Stories
- Delhi Metro volunteers check indisciplined commuters - Jun 03, 2009
- Delhi Metro to recover Phase-I cost by 2011 - Oct 06, 2009
- Metro has volunteers now to check passenger indiscipline - Jan 18, 2009
- Delhi Metro stations to get 160 handicrafts kiosks - Aug 13, 2009
- Metro train services curtailed on Diwali - Oct 15, 2009
- Metro to run curtailed train services on I-Day - Aug 14, 2009
- Metro feeder bus drivers call off stir after fare hike - Sep 25, 2009
- 'Delhi Metro needs to address problems before expansion' (With Images) - Sep 30, 2009
- Charge your phone on the move in Delhi Metro - Jun 28, 2009
- Travel to Delhi Metro stations in AC buses by January - Jul 26, 2009
- Sci-Tech
Posted in Sci-Tech, |
January 2nd, 2009 at 1:55 pm
Metro feeder bus is not safe on its route from shastri Park to Vasundhara Enclave. As on the Eve of 31st December the bus started from Shastri Park to vasundhara enclave, after crossing the Laxmi Nagar red light the 4 people got up into the bus. Then after some time, one person from them tried to snatch the mobile from the pocket of a passenger, somehow he did not get success and the mobile got down on the floor of the Bus and he got escaped. Then the remaining 3 people were speaking the unsocial words in the bus to the passengers, as there were some ladies and children there in the bus. After coming to Chilla Village they asked a student to give them his mobile but that student refused to give them and after that they tried to pull down that Student from the Bus with them but somehow the passengers escaped that student to get down from the bus. But after that also they pulled down a Student from the bus with them and beat him very badly with the surgical blades, as the passengers saw that they had the surgical blades with them and they were beating that student very badly but at that time bus had left that place God knows what would happened to that student. While getting down from the bus they attacked a passenger’s mouth with the surgical blades and that person got injured badly. Might be that person would have got at least 30-35 stitches on his face. But thank God that they attacked to his face they could also attack to his neck and in that case there would be no chance to get escaped of that person.
And God knows what happened to that student to whom they pulled down from the bus near Chilla Village. After that the Bus took into the Ashok Nagar police station. But still police is not able to catch them bloody unsocial elements.
Metro feeder is recommended a good bus of DMRC in case of security and safety. But in that bus also the public is not safe and not secure then how can the public realize that they are safe in other buses. I heard 2-3 incidents like this with metro feeder bus in the route from Shastri Park to vasundhara enclave, but still the management is not doing anything, there is no safety and security in the bus.
Passengers can’t fight with them as they got the weapons. What the public should do??