Petroleum Ministry to unveil public grievance redressal system today
October 2nd, 2008 - 8:43 am ICT by ANI ( 8 comments )New Delhi, Oct 2 (ANI): The Oil Marketing Public Sector Undertakings (OMCs) under the Ministry of Petroleum and Natural Gas is set to unveil a massive public grievance redressal mechanism across the country from today for domestic LPG, petrol and diesel.
As part of the exercise, perhaps the largest ever in the country, the three marketing companies viz., IOC, BPCL and HPCL have separately provided toll free numbers for complaint registration and follow up on the complaints.
For complaints relating to IOC, the customers can dial toll free number 18002333555 from anywhere in the country and for the complaints relating to BPCL the toll free number is 1800222725.
In the case of HPCL, the company has provided two separate toll free numbers: 18002333777 for LPG and 18002333999 for motor spirit (petrol) and high speed diesel (HSD).
In order to further leverage the existing system of addressing the complaints of customers, the unique mechanism of using toll free telephone numbers through call centers makes it more convenient, easy and effective to enable the customers to air their complaints and follow up on such complaints.
The call centers are being operationalized region-wise to facilitate the customers lodge complaints in local language.
The customers are given a registration number and those customers who wish to know about the status of the complaints could ring up the call centers on the same toll free numbers.
The field officers of the OMCs have been directed to attend to the complaints/grievances satisfactorily at the earliest.
The idea to make available toll free complaint numbers to the customers was mooted at an industry review meeting chaired by Murli Deora on August 19.
In addition to this, the companies have also geared up their normal grievance redressal mechanism in the wake of the directions given by the Minister in the said meeting.
Accordingly, the companies have started advertising the details of the companies officers, offices and the dedicated days and hours for meeting them personally at various levels.
OMCs are providing products and services to customers across the length and breadth of the country. Companies deal with the requirements of MS, HSD and LPG distribution through distributors and dealers.
The massive operations of home delivery of LPG cylinders to the customers and dispensing MS and HSD, like any other business is likely to give rise to some customer complaints.
In this context, the Ministry of Petroleum and Natural Gas through these OMCs, endeavours to provide the best customer service and to put in place an effective public grievance redressal mechanism. (ANI)
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Tags: bpcl, call centers, deora, existing system, free telephone, grievances, hpcl, hsd, lodge complaints, marketing companies, marketing public, motor spirit, omcs, petroleum ministry, public grievance, public sector undertakings, registration number, speed diesel, toll free numbers, toll free telephone numbers
February 11th, 2009 at 11:57 am
I AM LIVING IN AURANGABAD(M.S.)I AM FACING VERY MUCH PROBLEM ABOUT NON RECEIPT GAS CYLINDER FROM M/S.MANGESH GAS AGENCY, WHICH I HAVE BOOKED ON 4TH FEB,09 (BOOKING REF.NO.8912)AND TODAY WHEN I APPROACHED TO THEM THEY TOLD ME IT WILL DELIVER ON 13TH FEB,09. I HAVE A SINGLE CYLINDER WHAT I CAN DO TO MEET DAILY REQUIREMENT.
March 9th, 2009 at 4:45 pm
maine tollfree namber per shikayat darj karai thi (08023622).jisper aajtak koi kryavahi nahi hui.maine hpcl compeny ke adhikari se kai bar bat bhi ki lekin is bhrasthachar yug me nyay ki umid karna thika nahi hai.kripaya mere complen ki jacha karadeve kyoki diler aair selce officer milakar clinder co market blak karate hai yahaper cylinder 900 market me bikta hai.agar aap iski shikayat karte hai to aap cylinder 55din ya 60 din per diya jata hai maine dbc ke liye avedan kiya tha jise pass kar kar ushe cancill kar diya gaya hai iski pramana mere passhai
March 10th, 2009 at 3:11 pm
kya is shikayat ka nistaran ho paye ga .kyoki company is kesha ka nistaran nahi kar payegi.
April 17th, 2009 at 6:35 pm
why companies released any Tollfree no. whenever no action takes place.?????
April 21st, 2009 at 6:10 pm
Nobody is picking toll free number.whats the use of it?
May 27th, 2009 at 1:39 am
sir
kewal complain karne se kuch nahi nota upar se neeche tak chor hai.
November 15th, 2009 at 11:24 pm
baroda (Gujarat) city having Pipegas but still gas agent issue gas bottle to pipegas customer. what is the rule. why oil company or there officer not takeing action. i think they also reeiving blackmarking money from the agent.
February 18th, 2011 at 3:51 pm
I am very much suffering from the issue of gas cylinder through local distributors.I am Nemat Raza, my con no is 362833, booking no 7244 Dated 01 st FEbuary 2011 and our distributing agency name is M/S, Prayojan 12A, Bardawan Road, Kolkata-700 027.Phone No. 033 24486394, and the agency is under Indian oil corporation.I already booked my Gas Cylinder on 01 st FEbuary 2011 and still i did not received the cylinder yet .Why ?.I am sending this mail not only you, a copy to the complaint cell of indian oil corporation India and a copy to the Petrolium Minister of India.Pls chk and do needful.
Regards,
Nemat Raza
9230018300,