Grand Hyatt Hotel Singapore puts man on hold for six hours!

August 5th, 2008 - 4:32 pm ICT by ANI  

Melbourne, Aug 5 (ANI): When Kym Illman received a call for a hotel to confirm his restaurant reservations the last thing he expected was to be put on hold for six long hours!

The Grand Hyatt Hotel Singapore had returned Illmans call to confirm restaurant reservations and placed the Perth-based businessman on hold while investigating a query about room reservations.

“Ten minutes of classical on hold music later, I began to wonder if she”d forgotten me,” quoted Illman, as saying.

“At the 30 minute mark I figured she certainly had but since I wasn”t paying for the call I decided to keep the line open and seen how long it was before they realised I was suspended in their phone system, he added.

Placing his mobile on a phone charger, Illman went out to a football matcg and to dinner and when he returned was amazed to find he was still on hold.

After five hours and 30 minutes Illman emailed the hotel advising them he was tiring of being on hold; a short time later the hotel tracked down the call and hung up.

””Total time on hold - six hours, eight minutes and forty-two seconds,” he said.

” As owner of Perth-based on hold production company Messages On Hold, I know a thing or two about being on hold, but I challenge anyone to beat six hours plus on hold,”” Illman added.

Illman says he is yet to receive a response to his original enquiry about his reservations.

Grand Hyatt management said it was unaware of the incident but would look into it. (ANI)

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