Regulator asks satellite TV operators to carry out free repairs

March 12th, 2009 - 4:31 pm ICT by IANS  

New Delhi, March 12 (IANS) India’s telecom regulator Thursday asked direct-to-home (DTH) service providers to carry out repairs of equipment during the warranty period free of cost and leave packages unchanged in the first six months of enrolment of a subscriber.
“Visiting charges and maintenance charges of DTH equipment will be carried out free-of-cost during the warranty period. The operator will not change the composition of subscription packages during the first six months of enrolment to the subscription package or during the validity of a prepaid subscription, whichever is longer,” the Telecom Regulatory Authority of India said in a statement.

The country has six DTH operators including the state-owned Doordarshan’s Apana DTH and 11 million subscribers.

The notification also calls for proportionate reduction of subscription charges if any channel is removed from the package in the first six months of enrolment or getting replaced with another channel.

The option of choosing either a package with reduced charges or a package with replaced channel will be with the subscriber.

Also, a prior notice of 15 days is to be given by DTH operators before changing the composition of any subscription package, the TRAI said.

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