Infosys to expand back office operations in PolandSeptember 6th, 2010 - 9:34 pm ICT by IANS
Bangalore, Sep 6 (IANS) Infosys Technologies is set to expand its back office operations in Poland in the next two years to offer business process outsourcing (BPO) services to more European and global clients, a senior official of the IT bellwether said Monday.
“We will ramp up our headcount to 1,500 people by 2012 from about 1,000 this year at our Lodz BPO facility in Poland to serve at least 20 clients across verticals in Europe and American markets,” Infosys BPO Poland Sp Vice-president Krystian Bestry told IANS here.
The $4.8-billion global software major runs two large back offices in Poland and the Czech Republic to provide transaction services in diverse areas, including finance, accountancy, procurement, taxation and compliance issues.
“We currently serve 10 active clients, including top European firms in manufacturing and consumer goods sectors. The services are provided in 22 languages,” Bestry said on the margins of the Polish-Indian Investment Forum.
The company has three centres at Lodz and two in Prague where it employs about 450 people for providing non-voice transaction services.
Though investment in infrastructure facilities has been a modest $10 million in Poland, 95 percent of its assets are in the form of people and they account for major operational expenses in the form of compensation and perks.
“We employ different nationalities from Europe and other countries in line with the requirements of our global clients. Majority of our employees are post-graduates in economics, finance and business management,” Bestry said.
Infosys chose Poland to set up the back office operations in view of its central location in Europe and at Lodz, which is also in the heart of the country.
“In addition to its strategic location in Europe, Poland has cost-effective labour force, talent pool, political stability and pro-active government, which offers sops for overseas investment in manufacturing and services sectors,” Infosys BPO Head S. Dandapani said.
The Polish subsidiary contributes around 13 percent of the company’s BPO revenues, which was $352 million in fiscal 2010.
As an end-to-end outsourcing services provider, Infosys BPO has 12 delivery centres worldwide, including five in India and seven in Asia-Pacific, Europe and South America (Brazil and Mexico), where 18,500 people work on 24×7x365 days.
According to Iwona Chojnowska-Haponik, Polish foreign investment department director, Poland emerged as a top destination in Europe for back office services, thanks to talent pool and demographics, as half the country’s population is under 35 years of age as in India.
“Besides cost advantage and huge labour force, the government offers tax exemptions for local and overseas firms setting up operations in special economic zones and cash grants through European Union funds as seed capital,” Haponik said at an interactive session between Indian and Polish business leaders.
With over two million students and 400,000 graduates per year, Poland emerged as a major hub for back office services. About 360 BPO firms operate in seven cities across the country, providing transactional services in 26 langauges.
- Poland woos Indian investment with incentives - Sep 06, 2010
- Lok Capital invests $3 million in rural BPO - Sep 15, 2011
- Polish PM to address India Inc in Bangalore Monday - Sep 05, 2010
- Infosys ranked second in global outsourcing firms - Jul 23, 2012
- Wipro's first rural BPO centre comes up in Tamil Nadu - Aug 26, 2011
- Infosys back office wins Asia award for branding - Sep 09, 2010
- WNS to acquire back office in South Africa - Jun 22, 2012
- HeroITES expands Scotland operations - Aug 22, 2011
- Buoyant Indian IT industry rebounds but remains cautious (2010 in Retrospect) - Dec 30, 2010
- Infosys to buy US insurance back office firm for $38 mn - Nov 12, 2009
- India, China to see growth in BPO sector by 2015 - Aug 22, 2011
- Shutdown hits India's tech hub partially (Lead) - May 31, 2012
- Latino fun, Indian skills ideal mix for work places: Envoy - Apr 21, 2011
- Indian outsourcing industry to grow 23.2 percent: Report - Apr 12, 2011
- Infosys among top service providers in China - Jul 13, 2012
Tags: american markets, bpo services, business process outsourcing, compliance issues, different nationalities, global clients, global software, heart of the country, indian investment, infosys technologies, infrastructure facilities, investment forum, labour force, office operations, operational expenses, overseas investment, post graduates, services sectors, talent pool, transaction services