Finnair bags the award for best customer satisfaction
June 25th, 2011 - 3:58 pm ICT by IANSParis, June 25 (IANS) Nordic carrier Finnair has bagged the ‘Best Airline’ award in customer satisfaction category in the northern European region at the ‘World Airlines Awards 2011′, the airline Saturday said.
The award was presented at the Paris air show early Saturday morning.
The airline said the awards are based on global research conducted by ‘Skytrax World Airline Survey’, which is based on direct passenger response.
“Finnair’s aim is to offer high quality service and peace of mind to its customers at every stage of the journey,” said Anssi Komulainen, officer responsible for customer services at Finnair.
According to Komulainen, the customer feedback on the airlines’ services will help it in maintaining its high standards.
The survey which awarded the Nordic carrier was based on 38 different criteria, including check-in, seat comfort, passenger cabin cleanliness and service. A total of 18.8 million air travellers from over 100 countries assessed over 200 airlines in the survey.
Meanwhile, the airlines further said that it will be expanding its flight network in the Asian region by adding major Asian destinations on its routes from the European regions.
Currently, the airline is the sole direct flight provider between several European cities and major Asian centres.
- Finnair retains its four-star rating by Skytrax - Apr 13, 2012
- Kingfisher, Finnair voted among best carriers - May 30, 2010
- Finnair starts maiden cargo service to India - Sep 16, 2011
- Kingfisher Airlines, Finnair enhance frequent flyer cooperation - Mar 18, 2011
- Pact with Kingfisher sees Finnair's Asia traffic look up - Sep 12, 2011
- Finnair plans video game contest on Singapore flight - Sep 01, 2011
- South Korea's Asiana named World's Best Airline - May 21, 2010
- Finnair starts campaign to collect funds for Indian children - Dec 01, 2011
- Finnair serves seven more Indian cities in pact with Kingfisher - Aug 28, 2011
- Finnair ties up with Kingfisher for smooth connectivity to Europe - Dec 19, 2010
- Finnair gets four-star rating - Jan 20, 2009
- Finnair traffic grows 3 percent in February - Mar 13, 2011
- Finnair advance bookings surge by 25 percent - Feb 18, 2012
- Finnair to make Helsinki-Delhi operations a daily service - Nov 07, 2010
- Finnair Cargo to launch India service - Aug 20, 2011
Tags: air travellers, airline survey, asian centres, asian destinations, asian region, customer feedback, customer satisfaction, direct flight, european cities, european regions, finnair, flight provider, global research, high quality service, paris air show, peace of mind, saturday morning, seat comfort, world airline, world airlines