Thaindian News

New Delhi, June 29 (IANS) A technical snag at the check-in counter system in Terminal-3 of the national capital’s airport early Wednesday led to the delay of 45 flights. The glitch was fixed after nearly 12 hours, an official said.

The technical snag had occurred at around 3.00 a.m. on Wednesday morning on the common user interface system that is used in the check-in counters for passengers.

“Systems were brought back fully online at around 3.00 p.m.,” a senior Delhi International Airport Limited (DIAL) official told IANS.

According to airport sources, the snag delayed around 45 flights till afternoon and was fixed by the concerned information technology (IT) company which had installed the high-tech system.

The DIAL official said: “No flights were cancelled. However, some flights were delayed by 15-25 minutes. As a result, passengers on early morning flights were checked in manually at some counters.”

Airlines like Air India, which operates more than 50 of the 173 counters with the new common use passenger processing system (Cupps) were hit, with five flights delayed.

“Around 15-odd counters are operational for the three domestic airlines which operate from here, while a few counters are still functioning for some international airlines,” the official said.

The Cupps system operates on a common software-and-hardware driven platform that integrates all the information such as an airline’s reservation system, the expected time of departure, and the capacity at the waiting lounges.