Cincom Synchrony receives 2007 Product of the Year Award

December 13th, 2007 - 5:17 pm ICT by admin  

New Delhi, Dec 13 (ANI/Business Wire India): Cincom Systems announces that its Cincom Synchrony unified agent desktop and customer experience management software, has received the 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine, the leading publication covering CRM, call centres and teleservices since 1982.
Cincom Synchrony is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact centre.
Synchrony streamlines handle times and improves service levels by giving agents immediate access to all relevant customer information - including underlying disparate applications. Inbound and outbound interaction management provides consistency across all touchpoints and enables comprehensive reporting and analytics for improved customer experience management.
“Cincom Synchrony has proven its commitment to quality and excellence in solutions that benefit the contact centre experience as well as ROI for the companies that use them. I am pleased to honour their hard work and accomplishments and look forward to more innovative solutions from Cincom Synchrony in the future,” said Nadji Tehrani, executive group publisher and editor-in-chief, Customer Interaction Solutions.
“For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements, Tehrani added.
The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine.
Cincom Synchrony has earned numerous awards over the past few years including the prestigious Editors Choice Award from Customer Interaction Solutions magazine.
Following a hands-on product review in the TMC Lab, the editor said, “The most advantageous feature of Synchrony is that it integrates all of a company’s disparate databases into a single unified interface.” (ANI)

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