BSNL signs contract for Convergys to lower IT costs and launch convergent services

April 22nd, 2008 - 7:34 pm ICT by admin  

Cincinnati, Apr 22 (ANI/Business Wire India): Convergys corporation (NYSE: CVG), a global leader in relationship management, announced today that Bharat Sanchar Nigam Limited (BSNL) has signed a multi-year licensing, support, and maintenance contract for Convergys’ Infinys (R) rating and billing solution.

BSNL will replace its legacy billing systems with the Convergys solution to reduce IT costs and to facilitate the introduction and deployment of new convergent services. BSNL is India’s largest and the world’s seventh largest telecommunications company providing a comprehensive range of telecom services.

The Convergys solution will support BSNL’s 18 million wireline subscribers. It is a real-time charging product that supports IP and IMS network technologies, convergent and online charging, and next-generation business models.

In addition to facilitating revenue growth through the delivery of new advanced services and bundled offerings, the Convergys solution will help BSNL lower IT costs by consolidating and eliminating redundant systems, utilizing a distributed open source platform, and limiting the need to pay for expensive and time-consuming custom system or application development.

World class telecommunications companies like BSNL realize the importance of their customer relationships as they compete in very competitive and rapidly deregulating markets, said Iain Hackett, Convergys Vice President, Asia Pacific Region.

As such, a convergent billing and care platform like Infinys is a requirement to better manage customer relationships, drive greater value from them, and attract and retain new customers, he added.

The Convergys solution is being delivered in conjunction with Tata Consultancy Services (TCS), a leading IT services, Business Solutions, and Outsourcing firm.

Tata will provide project management, business requirement analysis, solution definition, configuration, installation, testing, and data migration, as needed. (ANI)

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