BPO firm ropes in IIM Lucknow for management tips

July 15th, 2008 - 5:32 pm ICT by IANS  

New Delhi, July 15 (IANS) Leading business process outsourcing (BPO) firm Genpact has roped in professors from the Indian Institute of Management (IIM) Lucknow to give its employees lessons in management skills and improving productivity. Through electronically enabled interactive sessions, workers at Genpact’s operation hubs in Delhi, Gurgaon, Hyderabad, Kolkata and Jaipur will learn the finer nuances of management, soft skills and strategic planning from senior professors of the business school.

This is an e-certificate programme in general management (e-CPGM) and there are 119 participants, most of whom have worked for one to three years.

“The objective of this programme is to develop managerial capabilities among people who are at the early stages of their career to enable them to effectively undertake managerial responsibilities,” said Ajay Singh, course director of IIM Lucknow.

The programme is divided into 12 modules. Keeping in mind the requirements of the industry, the modules are designed to create managerial and leadership competence among the professionals. There are 120 hours of e-enabled interactive sessions.

Singh said the programme was being run from IIM Lucknow’s Noida campus, which was being developed as a centre of excellence in the area of executive education.

The India headquartered Genpact operates service delivery centres in India, China, Hungary, Mexico, the Philippines, the Netherlands, Romania, Spain and the US.

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