Airtel signs agreement with Firstsource Solutions

May 21st, 2008 - 3:57 pm ICT by admin  

New Delhi, May 21 (IANS) India’s largest private telecom provider Bharti Airtel and global BPO services provider Firstsource Solutions have signed a three-year outsourcing agreement. Firstsource will provide Airtel a range of services covering both voice and back office in areas such as customer accounting, fraud and credit monitoring, customer service, collections and customer retention from its centres in Chennai and Mumbai, it was announced Wednesday.

Firstsource will set up centres in Vashi, New Bombay, and Chennai and expects to have over 1,000 employees in the first year focused on providing services in English and eight other regional languages to Airtel’s customers.

Said Jai Menon, director, customer service and information technology, Bharti Airtel: “The partnership will support our extraordinary growth and allow us to focus on our core business of creating innovative products and services for our customers and our partners.”

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