Air India call centres being run by IndiGo’s mother firm

May 18th, 2012 - 10:43 pm ICT by IANS  

New Delhi, May 18 (IANS) A probe is on to find out whether Air India lost market share or any revenue by awarding the contract to manage its ticketing call centres to Gurgaon-based InterGlobe Enterprises which runs the low-cost carrier IndiGo, a civil aviation ministry official said Friday.

“How come InterGlobe, the company which runs IndiGo, handles Air India’s ticket reservation call centres? This is a blatant disregard for corporate rules. There is no certainty that anything was going wrong, but to make sure that no doubts remain, the probe was ordered,” the official said.

According to the official, tenders were issued by Air India in 2010 and the lowest bidder was InterGlobe, which replaced Stracon.

The official also said changes in the information technology (IT) system will be made to replace the old manual system, which is prone to manipulations.

“Some changes have been made already and some more will be implemented.”

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