Aegis acquires AOL’s India operations

March 31st, 2008 - 11:44 pm ICT by admin  

Bangalore, March 31 (IANS) Essar Group’s Aegis BPO Services was acquiring city-based AOL’s (American On-Line) call centre operations for an undisclosed amount, the company said here Monday. The buyout, to be completed by April, will enable the Mumbai-based Aegis to enhance its voice and non-voice offerings in the tech support space.

“Post-acquisition, AOL’s over 1,000 employees will come under our company’s fold. We will provide customer service and technical support to AOL customers, worldwide,” Aegis CEO Aparup Sengupta said in a statement.

As its eighth acquisition over the last two years, Aegis will demonstrate its offshore customer experience management services to AOL and extend its horizontal services to the latter’s clients.

“AOL’s buyout will catapult us to a new level of competence in the tech support area spanning voice and non-voice processes,” Sengupta stressed.

AOL International vice-president Maneesh Dhir said the decision to exit from call centre operations in the sub-continent was in line with the firm’s focus on providing web users the world over engaging, relevant, free and ad-supported content and services.

“We will, however, continue to grow our India portal business and strengthen local operations. The call centre has proven operational and people resources to serve our paying customers,” Dhir noted.

The $200 million Aegis offers services to world’s largest corporations such as American Express, AT&T, Humana, Western Union, Vodafone and a host of other blue chip firms through its 25 delivery facilities in the US and India.

Employing about 19,000 people globally, including 12,000 seats in India, it is ranked among the top 12 offshore BPO firms in the sub-continent.

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